If you’re not quite sure which size is right for you, refer to our size guides. They’re located above the available sizes for each of our products.

We completely get it, we change our minds too! While we wish wee could, once an order is placed, we are unable to cancel it at this time.

Should the item(s) not work out, make sure to return for store credit to purchase a preferred style or size. As a reminder, return shipping fees are nonrefundable. We do not provide return labels at this time.

To reduce the risk of fraudulent activity we may require order verification. This provides security for our customers and company. If you do not complete the order verification within 48 hours, your order will be canceled.

You may be required to complete an order verification for the following reasons:

- Billing and Shipping Address does not match.

- Address is undeliverable or not residential.

- Order flagged for high fraud

In order for us to process your order timely, your order must not contain any of the issues listed above. When your order is flagged, an order verification must be completed. We apologize for any inconvenience this may cause.

If your tracking number says delivered but you did not receive your package, please contact the shipping carrier's customer service. 

Eyeconik is NOT responsible for any "lost", "stolen" and/or “delayed” packages through any shipping carrier services. It is up to the customer to contact the shipping carrier for the most up to date status on the delivery process.

Eyeconik is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

We are not responsible for the carrier not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any re-delivery cost if package is re-shipped or will receive store credit minus shipping cost.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification or text with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We offer free shipping on all orders over $150 in the U.S. along with standard and express options for international orders.      

We have the following shipping options available for select eligible regions:

Standard - $10-$13 | FREE on orders over $150
Express - $24

Standard - 1-5 business days
Express - Next Day - 2 Days business days *not guaranteed

Please note, processing and shipping take 2 to 5 business days domestic and international. This means your order will ship within 2 to 5 business days.

You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on eyeconikofficial.com.

Eyeconik is NOT responsible for any "lost", "stolen" and/or “delayed” packages through any shipping carrier services. It is up to the customer to contact the shipping carrier for the most up to date status on the delivery process.

Eyeconik is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

**Please Note: We are not responsible for the carrier not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs if package is re shipped or will receive store credit minus shipping cost.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

If you believe that your package was lost or stolen, please contact the delivery carrier Customer Service to see what options are available to you.

We have a 5-day return policy for store credit ONLY, which means you have 5 days after receiving your item(s) to request a return. 

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, free of odors/smoke smells, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@eyeconikofficial.com with your order number. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note you are fully RESPONSIBLE for all shipping costs and/or fees. At this time Return Labels are not provided. 

You can always contact us for any return question at support@eyeconikofficial.com.

The fastest way to ensure you get what you want is to return the item you have for store credit only. Once the return is accepted, please allow 1-3 business days (not including weekends) to receive your store credit minus shipping cost. 

Please inspect your order upon reception and contact us immediately if the item(s) is defective, damaged or if you receive the wrong item(s), so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically issued store credit. Please allow 1-3 business days (not including weekends) to receive your store credit minus shipping cost. 

Outbound shipping fees from the original order are not refundable.

Eyeconik is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.